Terms of Service

1. Acceptance of Terms

By engaging Metrichain's services — whether via a signed proposal, purchase order, or written confirmation — you agree to be bound by these Terms of Service. If you do not agree, do not use the services. These terms apply to all clients of Metrichain (Konstitucijos pr. 7A, Vilnius, Lithuania).

2. Description of Services

Metrichain provides done-for-you B2B outreach services including:

• Cold email campaign management: domain acquisition, DNS configuration (SPF, DKIM, DMARC), inbox setup, warmup, ICP list building, copywriting, sending, and monitoring.
• LinkedIn outreach: connection request automation, message sequences, and profile view strategies within LinkedIn's published usage guidelines.
• Multichannel campaign coordination combining email and LinkedIn sequences.
• Client portal access for campaign visibility and reporting (when available).

Specific service scope, volume, and deliverables are defined in the proposal or service agreement provided to you before campaign start.

3. Client Obligations

You agree to:

• Provide accurate and complete information about your target market, company, and intended recipients.
• Ensure that outreach targets consist of legitimate B2B prospects with a plausible interest in your offering.
• Comply with all applicable laws governing commercial communications, including the EU General Data Protection Regulation (GDPR), CAN-SPAM Act, and CASL where applicable.
• Not use Metrichain's services to send spam, harass individuals, or target consumer (non-business) contacts without a compliant legal basis.
• Promptly inform Metrichain of any changes to your business, target audience, or legal circumstances that may affect the campaigns.

4. Metrichain Obligations

Metrichain agrees to:

• Provide services with reasonable skill and care in accordance with industry best practices.
• Maintain sending infrastructure to commercially reasonable deliverability standards.
• Handle all prospect data in compliance with applicable data protection law.
• Keep client materials, campaign strategies, and business information confidential.
• Honour all opt-out and unsubscribe requests immediately and permanently.

Metrichain does not guarantee specific reply rates, lead volumes, or revenue outcomes. Campaign performance depends on market conditions, targeting quality, and factors outside our control.

5. Payment Terms

• Invoices are issued at the start of each billing period and are due within 14 days of issue.
• Services are priced in Euros (EUR). Clients outside the Eurozone are billed in EUR at the prevailing exchange rate.
• Late payments accrue interest at 8% per annum above the European Central Bank base rate.
• Metrichain reserves the right to suspend services if an invoice remains unpaid after 21 days.
• Payments for one-time campaigns are non-refundable once infrastructure setup has commenced. Monthly retainer fees paid for the current billing period are non-refundable. If Metrichain terminates a subscription without cause, a pro-rata refund for the unused portion of the billing period will be issued.

6. Intellectual Property

Metrichain retains all rights to its methodologies, processes, templates, tools, and proprietary systems. Nothing in these terms transfers ownership of Metrichain's intellectual property to the client.

Clients retain ownership of their prospect lists, target audience definitions, and campaign copy produced exclusively for them and paid for in full. Metrichain may retain anonymised campaign performance data for internal benchmarking purposes.

7. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party (“Confidential Information”), including but not limited to client business strategies, pricing, prospect lists, campaign results, and technical methods. This obligation survives termination of the agreement for a period of three (3) years.

8. Termination

Either party may terminate a monthly retainer with 30 days' written notice to info@metrichain.com. Notice must be given before the start of the next billing cycle to avoid being charged for that cycle.

Metrichain may terminate with immediate effect if the client breaches these terms, engages in illegal activity, or fails to make payment after two written reminders. In such cases, no refund will be issued for the current billing period.

Upon termination, Metrichain will wind down active campaigns, cease all sending, and delete prospect data held on the client's behalf within 30 days.

9. Limitation of Liability

To the fullest extent permitted by law, Metrichain's total liability to a client for any claim arising from or related to these terms or the services shall not exceed the total fees paid by the client in the three (3) months preceding the event giving rise to the claim.

Metrichain is not liable for indirect, incidental, consequential, or punitive damages, including lost profits, loss of business, or reputational harm, even if advised of the possibility of such damages.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of Lithuania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania.

11. Contact

For questions about these terms:

Metrichain
Konstitucijos pr. 7A, Vilnius, Lithuania
info@metrichain.com